Frequently Asked Questions
Everything you need to know about shopping with Jo Mercer.
What is your return policy for online orders?
We offer returns on all full-priced items within 21 days of delivery for a refund or exchange, provided they are in original, unworn condition with all packaging.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location.
Do you offer international delivery?
Yes, we ship to select international destinations including New Zealand. Shipping costs and delivery timeframes are calculated at checkout based on your region.
How do I care for my leather shoes?
To maintain the quality of your Jo Mercer leather, we recommend using a high-quality leather conditioner and protector spray, and avoiding direct exposure to water or heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), as well as buy-now-pay-later options including Afterpay and Zip Pay.
Can I return an online purchase in-store?
Yes, online orders can be returned or exchanged at any standalone Jo Mercer boutique, provided you have your order confirmation and the items meet our return criteria.